As I can see, you have only one license key that is connected to MT4 account. In order to use a second MT4 account, please get another license. You can review your licenses on our website, in My Account – Orders – License Manage.
If the signals are not executed on your already connected account, please share some screenshots of your inputs, MT4, the app and example of the signal format to email@example.com and we will try to solve the issue.
I also encountered the same problem, the signal could not be received and executed on MT4. The program “telegram forex app” can receive messages from Telegram, but these signals are not received and executed on MT4. I’m using default settings.