Licence Expiration not set, as the key has not activated.

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • #7476
    Oska
    Participant

    Hello freinds,

    Kindly assist me o the bellow issue,

    if i check my account it shows that my Licence is not active (Order 7427 was placed on 29 March 2021 and is currently Completed.

    MY ORDER LICENSE KEYS
    FREE 30-DAY*
    License Availability
    Status : Not-activated
    Licence Expiration not set, as the key has not activated.)

    can not be attached to the chart with error of the attached currency chart is removed, the telegram signal never copied to the the selected Mt4 account, kindly assist.

    thanks in advance

    30-Day Free Trial – 1 domain per key
    Status Not-activated

    #7482
    Paul Rendall
    Participant

    hi have the same problem key not activated can you help please.
    attached to chart then disappears once i put key in after a few seconds.
    have set it all up correctly putting in in expert advisors.

    can you help please

    #7569
    Oska
    Participant

    Hello ,

    It is very disappointing that our queries was not replied for more then a week, how do you expect we buy your product if you are not responding queries of your trail customers, hope you will consider replying our questions to assist us test the product before demo expiry Licence, thanks in advance.

    #7590
    Veronika Momir
    Moderator

    Hello Oska,

    In order to activate a license, attach the EA on a chart, and in the inputs window add your key in the “License Key” field. Currently, none of your purchased licenses are activated, you can see them in “My Account” – “Orders”, and by clicking on “License Manage” you can check their status.

    Here’s a screenshot: https://prnt.sc/1150n5o

    Telegram.Forex

    #7591
    Veronika Momir
    Moderator

    Hi Paul,

    We see that you have purchased two license keys of which one is active and you can use it until it expires on 2021-04-29. To see your keys, go to “My Account” – “Orders”, and by clicking on “License Manage” you can see their status, “Unassigned” or “Assigned”.

    Telegram.Forex

    #7608
    Oska
    Participant

    Hi Veronika,

    Thanks for your reply, i did that but after i submit the setting on EA setting, The EA disappears from the chart and shows in the Expert and Journal the bellow error:-
    Expert Telegram_Signal_AutoTrader_v1.14.3_free EURUSD,H1: removed.

    Kindly advice, thanks in advance.

    #7635
    Veronika Momir
    Moderator

    Hi Oska,

    Make sure that you copy and paste all the files from the MQL4 folder that you downloaded, to the MQL4 folder of your terminal (you can find it in File – Open Data Folder). I assume you could be missing a library file. Also, check if you have allowed DLL imports, in Tools – Options – Expert Advisors – Allow DLL imports. These steps are necessary in order to validate your license.

    Telegram.Forex

    #7637
    Oska
    Participant

    Thank you Veronika, library file was missing, now the issue is solved, thanks again.

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