Hello Cezar,
As I can see, you have purchased only one license key with
your account, and it’s connected to MT4. You can review your
license key on our website in My Account - Orders.
If you haven’t done so, please watch our video on how to set
up everything https://www.youtube.com/watch?v=IfZGvw-WPw0
Additionally, you can share some screenshots of the app, MT4
and the inputs, to [email protected], so we can
find the problem.